Delivery & Returns

UK Delivery Charges

Delivery for all orders placed on hdbrows.com are as follows:

Order under £30.00:

Royal Mail: Recorded Signed For (3-5 working days) £4.50
Royal Mail: Special Delivery Next Day (Order before 2pm Mon-Thu) £5.40

Orders over £30.00: under £50.00:

Royal Mail: Recorded Signed For (3-5 working days):FREE
Royal Mail: Special Delivery Next Day (Order before 2pm Mon-Thu) £5.40

Orders over £50.00:

Royal Mail: Recorded Signed For (3-5 working days): FREE
Royal Mail: Special Delivery Next Day (Order before 2pm Mon-Thu): FREE

*FREE delivery offers always apply to the standard delivery option only. Standard delivery is Royal Mail: Recorded Signed For (3-5 working days)

International orders

If you wish to order from a location outside of the UK, please call our phone order line on +(44) 844 801 68 10. Overseas orders are exempt from all FREE DELIVERY offers. Royal Mail delivery options only apply to order destinations within the UK. Overseas orders will have a bespoke delivery charge which will be made clear to you before your order is accepted.

Will I receive a tracking number?

Yes, you will receive a tracking number on your order confirmation email.

Where is my order?

We aim to process and dispatch orders within 1 day of receiving the order. You should receive your order within 1-4 business days after dispatch.

All orders will require a signature on delivery. Should no-one be available to do this, Royal Mail will leave a collection note for you to collect from the location or arrange redelivery.

Can I add to my order?

Orders cannot be amended once placed without incurring an extra delivery fee due to the prompt processing of our orders. Please review your order carefully before payment is made.

What if I order the wrong item/colour?

Exchanges can be processed if the item is returned to us within 7 days of purchase. Items cannot be used and have to be in a re-sellable condition. These items need to be returned to us at your cost. Damages during delivery of returns is your responsibility and will not be acceptable for an exchange or refund.

What if my order is incorrect?

If you have received an item not in the condition as advertised, please contact our team on 0844 801 68 10 within 14 days of purchase and we will advise you if you are eligible for a refund or exchange. We reserve all rights to refuse to refund or exchange an item, such circumstances include but are not limited to; items that have been used, items that have been in possession of the customer longer than 14 days from the date of purchase.

Please be aware that an item can take up to 14 working days to be returned and processed before an exchange or refund is granted. This returns policy does not affect your statutory rights.

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