HD Brows® Tinting Policy Update
As a responsible user and retailer of tinting products, we regularly consult with our manufacturers and the EU Cosmetic Commission to ensure that our training and treatments adhere to their guidelines. This is to protect the safety of our customers.
Recent changes to EU legislation and our manufacturer’s guidelines of use for the HD Brow Dyes mean that we are unable to offer tinting services to the following:
- Clients under 16 years of age
- Pregnant or breastfeeding clients
As a company, with the best interests of our customers at the top of our agenda, we must adhere to and teach these guidelines, ensuring the safe practice of HD Brows treatments.
In effect from the 2nd May 2017, our tinting policy is that clients under the age of 16, and clients who are pregnant or breastfeeding cannot be tinted as part of the HD Brows® treatment.
Additionally, some insurance companies now stipulate that the tint patch test must be applied and performed by the certified Stylist only (rather than at home by clients), your Stylist will advise you on how and when the patch test must be performed.
Frequently Asked Questions
I’m currently pregnant/ breastfeeding/ under 16 years old, does this mean I can no longer have HD Brows treatments?
You can still have HD Brows treatments but you will not be tinted or patch tested as part of your treatments.
I am pregnant/ breastfeeding/ under 16 but I still really want the tint, can I still have the tint if I sign some sort of consent form?
No, your HD Brows Stylist is a trained professional and they are obligated to adhere to EU legislation and the manufacturer’s guidelines, they cannot go against them even with consent from the customer. Remember, this is for your safety. Ask your Stylist to teach you how to use the Brow Colourfix to recreate that freshly tinted look at home, without the risk.
Do I still have to do a patch test?
No, although this is usually a mandatory step for HD Brows, you do not have do a patch test if you’re not being tinted.
Will I receive a discount for my treatments since I’m not being tinted?
Remember that the cost of your treatment reflects the time and skills of your Stylist, as well as the products used, and they are likely to still take the same amount of time to complete your treatment, as they will need to spend more time finishing your brows than usual while they recreate that freshly tinted look using the HD Brows Make Up alone. As such, there is no need for them to reduce their pricing in this situation, however it is at the discretion of the Stylist to make this decision.
Can I just go to another Stylist for HD Brows?
All certified HD Brows Stylists will be aware of this update and are obligated to follow this policy from the 2nd May 2017. If your Stylist is not following this update, double check on our salon finder to ensure they’re actually trained and certified to offer HD Brows®. In the end, this update is for your safety and following it even at the risk of losing clients just proves how much your Stylist cares for your wellbeing – loyal clients should respect that.
Does this affect the other tinting treatments I go in for?
It is likely to affect most other tinting services too, since this update reflects EU legislation, though there are tinting products available which do not include the ingredient(s) P-PHENYLENEDIAMINE; P-PHENYLENEDIAMINE HCL; P-PHENYLENEDIAMINE SULPHATE (PPD) and therefore may be safe to use. Please enquire with your Stylist for more information on the other services and products that they offer.
I’ve been told that I must attend the salon 48 hours before my treatment so that my Stylist can apply the tint patch test but I don’t want to, is there a way around this?
Unfortunately, some insurance companies (not all) stipulate that only the certified Stylist can apply the patch test. We understand and agree that this is completely inconvenient for both you and your Stylist, however, insurance guidelines are in place to protect the Stylist’s business and stem from a desire to keep all clients safe, please remember this and try to work with your Stylist so that your treatment can be performed correctly throughout. Alternatively, if you simply can’t make it to the salon 48 hours before your treatment, your Stylist can still perform the treatment and simply skip the tint step for you.
Will this update apply forever?
We are continuously working on improving our services and products. If this policy or our tint products change in the future, we will update everyone promptly.
How has this update been communicated?
We have announced these updates to all of our stylists and added this policy to the footer of our website for over 12 months. Additionally, our training literature and support materials for the HD Brows treatment (such as Client Record Cards) have been updated to reflect these updates.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CALL OUR TEAM ON 0113 224 7907.